PRIVACY POLICY

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[ Embankscape Equipment LLC dba RC Mowers ]

Updated: February 8, 2023

Introduction

We take your privacy seriously. Our privacy policy as stated below covers our collection of personal information in different forms as well as our use and disclosure of such information. We employ practices and processes that are designed to keep us in compliance with applicable privacy laws and good business practices when it comes to safeguarding the confidentiality of your personal information.

To provide the RC Mowers Owner's Portal, we may collect and process your personal information as described in this document and in our Terms Of Service.

What this policy covers

This privacy policy covers the collection, use, storage, treatment, and disclosure of personal information we collect when you visit or use any of the websites that are owned, published, or operated by RC Mowers, Embankscape and Embankscape Equipment. It also covers personal information disclosed to us via mail, our websites, or telemarketing. This policy does not describe privacy policies and practices of websites and platforms that we do not provide, including those linked to, or integrated with, our websites (e.g., Facebook or RC Mowers sponsors). It also does not cover personal information you may choose to share with other users of our websites.

By using our websites, you signify your consent to the collection, use, storage, treatment, and disclosure of your personal information in accordance with this policy. If you do not agree with this policy, do not use our websites. For EU users, you may affirmatively opt in to such collection, use, storage, treatment, or disclosure.

Children’s personal information

Our websites are not directed to children under the age of 16. We do not knowingly collect any personal information concerning or from children under the age of 16, except when consent is provided by a parent or guardian. If we learn that we have collected personal data from a child under 16 without parental consent, we will take steps to delete the information as soon as possible.

Links to Social Media and Third-Party Websites

Our website may include links to blogs, social media, and third-party websites. These third-party sites have their own privacy policies and terms of use and are not controlled by this Privacy Policy or the terms of our website’s disclaimer. You should carefully review any terms, conditions and policies of such third-party sites before visiting them or supplying them with any personal information. If you follow a link to any third-party site, any information you provide that site will be governed by its own terms of use and privacy policy and not this Privacy Policy.

We are not responsible for the privacy or security of any information you provide to a third-party website or the information practices used by any third-party site, including links to any third-party site from our website. We make no representations, express or implied, concerning the accuracy, privacy, safety, security or the information practices of any third-party site. The inclusion of a link to a third-party site on our website does not constitute any type of endorsement of the linked site by us. We are not responsible for any loss or damage you may sustain resulting from your use of any third-party website or any information you share with a third-party website.

Storing and securing your personal information

Your information may be subject to foreign laws and accessible to foreign governments, tribunals, law enforcement, and regulatory agencies. To help protect the confidentiality of your personal information, we employ security safeguards appropriate to the sensitivity of the information (including encryption) and we limit access to your personal information solely to those employees, representatives and agents who require such information for the fulfillment of their functions and/or the carrying out of their mandates. We will keep such information only as long as necessary to fulfill the business purposes for which it was provided and to meet legal obligations. We will not use your personal information for making any automated decisions affecting your legal rights or for creating profiles other than as described in this Policy. No method of data storage or data transmission can be guaranteed to be completely secure. Your use of our website, and any personal information you transmit to RC Mowers, is at your own risk.

California Visitors

The California Civil Code permits California Residents with whom we have an established business relationship, to request that we provide you with a list of certain categories of personal information that we have disclosed to third-parties for their direct marketing purposes during the preceding calendar year. To make such a request please send an email to learnmore@rcmowersusa.com. Please mention that you are making a “California Shine the Light” inquiry.

Visitors from Outside the United States

If you are visiting our website from outside the United States (“U.S.”), any information you voluntarily provide via our website and any technical information from the browser of your computer, tablet, or mobile device will be transferred out of your country and into the U.S. where we are located. The protections available to the privacy of your personal information in the U.S. may significantly differ from the protections available in your country. If you do not want any personal information to be transferred to the U.S., please do not provide that information to us via our websites.

Visitors from the European Union

On May 25, 2018 the General Data Protection Regulation (“GDPR”) goes into effect in the European Union (“EU”). The GDPR extends certain rights to natural persons in the EU involving the privacy of their personal information.

We are the data controller for any personal information provided to us from persons in the EU. We do not have a representative in the EU. As noted earlier, we may transfer your personal data to another country or international organization as needed (e.g., registration for trade shows in Canada or Mexico or other countries).

We will retain any personal information that you provide us for as long as necessary to fulfill the business purposes for which it was provided and to meet legal obligations, unless you request that information be deleted at an earlier date. If that information is subject to a litigation hold, or is required to assert or defend a legal claim, then we will hold that information until the claim or action is finally resolved.

The GDPR grants EU residents with the right to request that we update, correct, or complete his or her personal information, and to delete or erase any of that personal information from our records. It grants EU residents with the right to object to processing of personal information in certain instances, such as for direct marketing purposes. The GDPR also grants EU residents with the right to restrict the processing of personal information when you believe the information in our possession is inaccurate, that our processing is unlawful, that we no longer need the information for purposes of the processing, or where you have objected to that processing. You may withdraw your consent at any time to our possession or processing of your personal information. EU residents also have a right to request access to their personal information, and to request certain information about its processing. The GDPR also grants EU residents with the right to obtain a copy of any personal information that is processed by automated means which you voluntarily provided to us in a commonly used, structured, machine-readable format, or to have that information transferred to another controller when it is technically feasible. An EU resident can exercise any of these rights by sending an email to learnmore@rcmowersusa.com.

You also have the right to lodge a complaint with the competent supervisory authority of an EU member state.

We will review any requests we receive from EU residents and will endeavor to respond in a timely manner. For security reasons, we may request specific information from you to help us confirm your identity before taking action on any request, and to ensure your right of access and the exercise of any GDPR right does not adversely affect the rights of others.

We reserve the right to refuse to act on a request, or to charge a reasonable administrative fee when a request is either manifestly unfounded or excessive because of its repetitive character, and to charge a reasonable administrative fee to requests for further or additional copies

Types of Data we Collect

Depending on the specific services, subscriptions, and tools that you use and how you use them we collect different types of data. For example:

Machine Data. If you use our mobile app, we will collect data indicating your machine’s health, efficiency and functions, including diagnostic codes and machine hours. You can see most of this data in the AMR Owner’s Portal and our mobile apps, as applicable.
Operational Data. If you use the AMR Owner’s Portal and related applications, we may collect information about the way you and others use your machines, and we also collect information about your work and operations, including plans created, area worked, inputs applied, and historical information and reports. You can see and manage this data in the AMR Owner’s Portal.
Administrative Data. Whenever you or your staff use our services and applications, we collect information that helps us administer your account and activities. This data includes data sharing permissions, machines, and licenses linked to your account, number of plan acres, and general information about the way you use your account and our applications. You can see and manage this data in the AMR Owner’s Portal.

You Control Who Sees Your Data

Here are your options for controlling your account information when you use AMR Owner’s Portal:

  1. Sharing. You have the opportunity to add other users within your company, which gives them access to certain data in the AMR Owner’s Portal and other connected apps. Please note that when you share your information with someone other than RC Mowers, the recipient may decide to copy, use, modify, or distribute it to others, and RC Mowers has no control over, or responsibility for, any such activities.
  2. Managing. You may view, analyze, edit, and manage all the available data in your account through the AMR Owner’s Portal.
  3. Exporting. You may download and print certain files from the AMR Owner’s Portal.
  4. Deleting, Updating, And Amending. You have the option to delete, update, or amend data in your account. However, if you request us delete, update, or amend data in your account, we will make every reasonable effort to honor your request promptly and in accordance with applicable data protection laws or inform you if we require further information to fulfill your request.

How We Use Your Data

TO SERVE YOU

  1. We use your data, including your personal information, to provide you with contracted services and offerings and to administer your account.
  2. We may share your data with RC Mowers affiliates and suppliers to provide you with contracted services and offerings and to administer your account, subject to appropriate contractual restrictions and security measures.
  3. We may share your data with authorized RC Mowers dealers so they can support you, unless you explicitly restrict access to specific dealers.

TO COMPLY WITH THE LAW

  1. We share your data as required by applicable laws, including data privacy and consumer protection laws.
  2. We may review and disclose your data to comply with court orders and legal or regulatory requirements; to prevent injury, death, losses, fraud or abuse; to protect RC Mowers rights or to defend in legal proceedings; and to comply with requests from you. We may transfer your data as part of a transfer or sale of business assets.

How We Protect and Maintain Your Data

SAFEGUARDING. We have implemented and maintain appropriate technical and organizational security measures, policies and procedures designed to reduce the risk of accidental destruction or loss, or the unauthorized disclosure or access to such information appropriate to the nature of the information concerned.

STORING AND TRANSFER. We store most information about you in computer systems and databases operated by either us or our external service providers.

RETENTION. We will store your personal information for as long as is reasonably necessary for the purposes for which it was collected. In some circumstances we may store your personal information for longer periods of time, for instance where we are required to do so in accordance with legal, regulatory, tax, accounting requirements. In specific circumstances we may store your personal information for longer periods of time so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a prospect of litigation relating to your personal information or dealings. After expiration of any applicable contracts, we may delete data at our discretion and subject to requirements in any applicable privacy, consumer protection, or other laws.

RIGHTS. Subject to certain exemptions and depending on your location, and in some cases dependent upon the processing activity RC Mowers is undertaking, you have certain rights in relation to your personal information, including the right to request access to and rectification or erasure of your personal information or restriction of processing concerning you, or to object to processing, as well as the right to data portability. You may also have the right to lodge a complaint with a competent You can exercise your rights by contacting us. Subject to legal and other permissible considerations, we will make every reasonable effort to honor your request promptly or inform you if we require further information to fulfil your request.

Contact Us

You may contact us regarding any problem or request at : 920-634-2227 extension 8100 or support@rcmowersusa.com

Changes to this policy

We reserve the right to change or update this policy, or any other policies or practices, at any time, at our sole discretion, and without notice or liability to you or any other person. Any changes or updates will be effective immediately upon posting to any of the websites. The collection, use, and disclosure of your personal information by us will be governed by the version of this policy in effect at that time. New versions of this policy will be posted here. Your continued use of the websites will signify that you consent to the collection, use, and disclosure of your personal information in accordance with the changed policy. Accordingly, we recommend that you periodically review this policy to ensure that you are familiar with its most current version.